You have 14 days after receiving your order to request an exchange.
Product Condition
To be eligible for exchange:
- The jewelry should be unworn or worn only once
- The piece should be in perfect condition with no scratches or damage
- The original packaging and box should be intact
- All tags and labels should still be attached
How to Exchange
- Contact us via WhatsApp or email
- Our team will help you choose the perfect piece from our collection
- A courier rider will pick up the old piece from your doorstep and deliver your new jewelry
- No extra charges — exchange is completely free
We do not offer money-back refunds. You can exchange for another design instead.
Free Shipping on All Orders
Orders are processed within 1–2 business days and dispatched from our Karachi warehouse.
Delivery Time
- Karachi: 1–2 business days
- Major Cities: 3–5 business days
- Remote Areas: 5–6 business days
(Delivery times may vary due to courier operations)
Order Tracking
Request your tracking ID anytime via WhatsApp or email for real-time updates.
Important
Please confirm your shipping address and contact number are correct. Eternity Jewellery is not responsible for delays caused by incorrect information.
📦 Estimated Delivery Timeline
✅ Order Placed – Day 1
🚚 Order Dispatched – Day 2
🏠 Out for Delivery – Day 3 to Day 5